Please read my T&C’s carefully before purchasing, by purchasing with Shomsa Creations you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Shomsa Creations you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
We recommend washing inside out at 30° with like colours and hang to dry naturally. Do not tumble dry.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail to the address provided. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
You do not need a PayPal account to purchase with us. Shomsa Creations does not store payment information, it is processed by either Stripe or PayPal.
Any contract for purchases made through the website will be with Shomsa Creations. Shomsa Creations must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Shomsa Creations will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Shomsa Creations acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
10-15 working days for Memory quilts, playmats and well wishers. For everything else, 3-5 working days. During busy periods this may change, however you will be notified of this in advance. If you would like your order rushed, please note there will be an additional fee for this service. For Memory quilts, the same number of working days apply from when I receive your clothes.
Shomsa Creations send products via Royal Mail 1st Class recorded or for bigger products (large memory quilts) they are sent via courier.
Should your order not arrive, please contact Shomsa Creations, a full refund or a replacement will be offered once 30 days has passed.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund on non customised items.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Shomsa Creations.
Returning Custom Items:
Custom made items (memory quilts and playmats) are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Shomsa Creations; in this case, please refer to the returns section of this document.
Last edited June 2018